FAQs
Orders & Shipping
How long will my order take to ship?
Most orders ship within 1–2 business days. Standard delivery takes 3–7 business days within the continental U.S. Oversized or specialty items (like solar reels or heating kits) may take 5–10 business days.
Where do you ship from?
We ship from both our California and Tennessee fulfillment centers, though some items may ship from partner warehouses to ensure the fastest delivery.
Do you offer international shipping?
At this time, we currently ship only within the United States.
How can I track my order?
Once your order ships, you’ll receive an email with a tracking link so you can follow your delivery in real time.
Returns & Exchanges
What is your return policy?
Returns are accepted within 30 days of delivery for new, unused products in original packaging. Custom-sized or made-to-order items (like cut-to-fit covers) may not be eligible or may include a restocking fee. See our full Returns Policy for details.
How do I start a return?
Email orders@solarpoolusa.com with your order number, photos (if applicable), and a short note explaining the reason for return. We’ll reply with next steps and an RMA number.
Are there restocking fees?
Yes. Standard items may have a 10% restocking fee; custom or special orders may have up to 25%, depending on the product.
Solar Pool Covers
What makes GeoBubble™ covers different from regular solar covers?
GeoBubble™ covers are engineered to dramatically improve your pool’s energy efficiency — helping you cut heating and chemical costs by up to 70% while keeping your water cleaner and more comfortable year-round.
Each solar cover features an advanced bubble design that traps and retains solar heat when it’s cool and reflects excess warmth when temperatures rise, creating a more stable, balanced swimming environment.
This smart technology helps reduce evaporation, conserve energy, and extend your swimming season naturally — without the high cost of traditional heating or cooling systems.
And because they’re made with durable, UV-resistant materials, every GeoBubble™ cover is backed by a 6-year manufacturer’s warranty, giving you confidence that your investment will last season after season.
How do I choose the right GeoBubble™ solar cover for my pool?
It depends on your goals and climate:
- EnergyGuard™ – Retains heat and reduces algae
- CoolGuard™ – Keeps water cooler in hot climates
- Sol+Guard™ – Maximizes heat gain
- RaeGuard™ – Reflects light for balanced heat retention
Can I trim my solar cover to fit my pool?
Yes. Lay it over your pool and trim with scissors to fit your shape — leave a small overlap for best results.
How should I store my cover when not in use?
Rinse, dry, and store in a shaded area or use a Solar Cover Protector to prevent UV damage.
Why should I pay more for a solar cover over a regular pool cover?
A GeoBubble™ cover isn’t just another solar pool cover or blanket, it’s built to perform and made to last. While the upfront cost is a bit higher than a standard cover, the difference quickly pays for itself through noticeable savings and less upkeep.
Each cover is crafted from specialized materials designed to withstand sunlight, chemicals, and everyday wear, so it holds up season after season without thinning, cracking, or fading like ordinary covers.
You’ll also notice a cleaner pool, more stable water temperature, and less time spent topping off water or balancing chemicals. In short, you’re not just buying a cover — you’re investing in lower utility bills, less maintenance, and longer-lasting protection for your pool.
Solar Heating Panel Kits & Systems
How do DIY solar pool heating kits work?
Water circulates through solar panels that absorb heat from the sun, returning warmer water to your pool — giving you free, renewable heat.
Are the kits hard to install?
Not at all! Most homeowners with basic tools can install them in a few hours. We include step-by-step instructions, and our support team can help if needed.
How much can I expect to save with solar pool heating?
Depending on your location and pool size, you can save up to 70% on energy costs versus gas or electric heaters. DOE Source
Do the panels come with a warranty?
Yes — solar heating panels include a 10-year limited warranty for performance and materials.
Warranty & Support
Who handles product warranties?
Solar Pool USA coordinates warranty claims directly with the manufacturer or Solar Pool Supply, depending on the product. Start by emailing hello@solarpoolusa.com with your order number and photos.
How long is the warranty on GeoBubble™ covers?
GeoBubble™ covers include a 6-year limited warranty (2 years full replacement + 4 years prorated).
How do I contact customer support?
Email, text, or call us anytime at hello@solarpoolusa.com or (805) 464-POOL. You may also visit our Contact Page. We usually respond within one business day.
General Questions
Do solar covers really make a difference?
Absolutely. Without a cover, most heat loss happens through evaporation. A solar cover can reduce evaporation by up to 70%, saving energy and keeping your pool warmer. The Department of Energy recommends solar pool covers!
Is Solar Pool USA the same as Solar Pool Supply?
No. Solar Pool USA is an independent retail brand, offering many of the same trusted products distributed by Solar Pool Supply — but with its own customer support, store policies, and promotions. We work closely with Solar Pool Supply to make premium solar technology accessible with honest guidance, transparent pricing, and real support.
Do you offer bulk or reseller discounts?
Yes! If you’re a pool contractor, service professional, or retailer, contact hello@solarpoolusa.com to learn about our Authorized Dealer Program.
Still Have Questions?
We’re here to help!
Reach us anytime (805) 464-7665 or email us hello@solarpoolusa.com or write out your detailed question on our Contact page.
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