Privacy Policy and Terms of Service

Privacy Policy

Effective Date: January 2026

At Solar Pool USA, your privacy matters. We respect your personal information and handle it responsibly. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit or make a purchase from our website solarpoolusa.com.

1. Information We Collect

We collect personal information you provide directly to us, including:

  • Name, shipping/billing address, email, and phone number
  • Payment information (processed securely through Shopify)
  • Account login details (if you create an account)
  • Communication preferences and messages you send to us

We also automatically collect limited data through cookies and analytics tools (like Google Analytics and Meta Pixel), such as your device type, browser, and how you interact with our website. This helps us improve your experience and understand how visitors use our site.

2. How We Use Your Information

  • Process and fulfill your orders
  • Communicate about orders, returns, and support
  • Send updates, promotions, or helpful resources (only if you’ve opted in)
  • Improve website performance and personalize your experience
  • Comply with legal, tax, or accounting requirements

We do not sell or rent your personal information to third parties.

3. Information Sharing

We share limited information only with trusted service partners that help us run our business, including:

  • Shopify (e-commerce platform and payment processor)
  • Shipping carriers (to deliver your orders)
  • Mailchimp or similar tools (for optional email communication)
  • Analytics providers (Google, Meta, etc.)

These providers are bound by strict privacy and data protection requirements.

4. Cookies and Tracking

We use cookies and similar technologies to improve website performance, remember your preferences, and measure marketing effectiveness. You can disable cookies in your browser settings, though some features may not function properly.

5. Data Retention

We retain your information only as long as necessary to fulfill your orders and comply with legal obligations. You can request deletion by contacting us at hello@solarpoolusa.com.

6. Your Rights

  • Request access to your personal data
  • Correct or delete information we hold about you
  • Withdraw marketing consent at any time

To exercise these rights, email hello@solarpoolusa.com.

7. Security

We use SSL encryption, secure payment gateways, and standard data protection practices to keep your information safe.

8. Contact

For privacy-related questions, please contact:

Solar Pool USA
Email: hello@solarpoolusa.com
Website: solarpoolusa.com

Terms of Service

Effective Date: January 2026

Welcome to Solar Pool USA. By accessing or purchasing from solarpoolusa.com, you agree to the following terms and conditions. Please read carefully.

1. General Conditions

Solar Pool USA operates as an independent online retailer offering solar pool and backyard products. By visiting our site and/or purchasing something from us, you agree to these Terms of Service. We reserve the right to update, change, or replace any part of these terms at any time.

2. Online Store Terms

  • You must be at least 18 years old or the age of majority in your state to use this site.
  • You may not use our products for any illegal or unauthorized purpose.
  • You agree not to copy, resell, or exploit any part of our website or products without written permission.

3. Product Information and Pricing

We make every effort to display accurate product descriptions, images, and pricing. Errors may occur. We reserve the right to correct inaccuracies, update information, or cancel orders if necessary. All prices are in U.S. dollars and subject to change.

4. Order Acceptance and Payment

All orders are subject to acceptance. Payment is processed securely through Shopify Payments or other supported gateways. Orders may be canceled if payment is not authorized or product availability changes.

5. Shipping, Returns, and Warranty

Shipping, returns, and warranty terms are governed by our Policies page, which forms part of these Terms of Service. By placing an order, you acknowledge that you have reviewed and agree to those policies.

6. Intellectual Property

All content on this website—including logos, text, images, graphics, and product information—is the property of Solar Pool USA or its partners and may not be reproduced or distributed without permission.

7. Third-Party Tools and Links

Our site may include links or integrations with third-party tools. We are not responsible for their content, policies, or performance. Use them at your own discretion.

8. Limitation of Liability

To the fullest extent permitted by law, Solar Pool USA shall not be liable for any indirect, incidental, or consequential damages arising from your use of our products or website. Our total liability will not exceed the purchase price of the item in question.

9. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles.

10. Contact Information

Questions about the Terms of Service should be sent to:

Solar Pool USA
Email: hello@solarpoolusa.com
Website: solarpoolusa.com